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Beamdog Client Crashes on Launch


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Gibush

User Rank

33

2 years #1

Hi. I just bought Precursors. I downloaded the client, installed it, then clicked the icon on my desktop. It says:

"BeamDog.Launcher has encountered a problem and needs to close. We are sorry for the inconvenience." You know, the usual Microsoft error report, the whole if you were in the middle of something, your data was lost, Please Tell Microsoft.

I tried re-downloading it and re-installing but that didn't do it. I also tried rebooting, thinking I was supposed to after installation.

If you guys need more data, I can screen capture the error report (by clicking "What data does the error report contain > View The Error Report).

I'm on Windows XP Pro with Service Pack 3.
I don't know if posting my specs would actually help in this case (I imagine it wouldn't) but here goes
Pentium 4 3.0ghz (with Hyperthreading)
1 gig DDR2 ram
512mb ATI Radeon HD 4650

So if anyone can help me, I'd be grateful. I'd like to download the game overnight tonight.

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MrManlyMan

User Rank

24

2 years #2

Ok, that sucks! We read those reports that are sent in so if you have the chance please click yes to send them. The only thing I can think of the top of my head is since its crashing right away and you have xp it is missing something like dot net. The installer is supposed to make sure that gets installed first. Did you notice dot net installing?

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Gibush

User Rank

33

2 years #3

No, I'm pretty sure it just installed the client.

It seems like, for various programs, I've installed different versions of the .net stuff. I'm sure I must have it.

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Phillip Daigle

User Rank

204

2 years #4

Gibush, I've sent you an email with instructions on sending us some data from your crashes. We'll be able to look into your issue more closely when you send the file.

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Gibush

User Rank

33

2 years #5

Ok, I've replied to your email and included Beamdog.Trace.

Like I said there, I have to go to town now.


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