The pre-requisite downloader is functioning very slowly and for some reason, not recognizing existing installs. I'll attemp a fix on this end to disable the pre-req.

-Trent

Hey Trent, thanks for the quick response. I've tried the download client today and still get the same situation, I've even uninstalled the client and installed it from a fresh download. So now I have two more questions to ask.

One of the guys I work with told me about BeamDog in the first place and he suggested trying to launch the game from within the BeamDog folder on my computer.
I tried that but it would not launch and instead gave me the error message "application corrupt". As silly as this will sound, is it normal for the app to do that (i.e. refuse to launch unless it's opened through the BeamDog client) or is it a case of the client still thinks the game needs to be updated and so will not let it launch?

Once I told him that the "application corrupt" message was coming up, he suggested deleting the game and downloading it again. Is that a viable solution or is it totally unrelated?
Sorry for giving you nothing but problems, thanks again for your help.

The "application corrupt" message happens for some titles with our DRM when the player application is not running. Since the DRM is unable to contact the player application it terminates the .exe which from some .exe files causes windows to throw an "application corrupt" exit message.
We're aware that the pre-req system is causing some problems and we're trying to find a proper solution.

Best,
-Trent

Just wanted to let you guys know that I think your tech/customer service is great!
Since I updated to the new download client Trapped Dead starts up without any problems at all now.

Glad to hear we got you fixed up.

-Trent